GG.Repair support
Answers to the questions we get most, and how to reach a person when yours isn't here.
Email support
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gg.repair (opens in a new tab)Frequently asked
What does the $99 cover?
Diagnosis, all repair labor, upgrades, a full cleaning, and a 60-day warranty on the work. Parts, board-level soldering repair, and shipping are not included, and no part is ordered without your approval.
How long does a repair take?
One to three business days in the shop for most repairs, not counting shipping, and about 24 hours for a software-only fix. Repairs waiting on parts take longer. Faster service and expedited return shipping can be arranged once the laptop has arrived.
Is shipping included?
No. You pay to ship the laptop to the shop, insured, and return shipping and insurance are added to the invoice at cost. An optional $49 shipping kit supplies a box and padding, or a local shipping store will pack it for you.
What happens to my data?
Drives are not wiped and the file system is not touched, but storage fails, so back up before you ship. A username and password are needed only when the work is on the operating system itself, and they should never travel on paper with the laptop.
What if it isn't worth fixing?
If the parts would make the repair uneconomical, you pay the $99 diagnosis plus return shipping and insurance, and the laptop comes back unrepaired. The shop may offer to buy it for spare parts.
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