Diagnosis, all repair labor, a full cleaning, and a 60-day warranty on the work. Replacement parts are extra and always quoted for your approval before they are ordered.

Most repairs ship back within five business days of arrival. Repairs waiting on parts take longer, and the order page shows the expected date.

Return shipping is included. You pay to ship the laptop to the shop, and the order page offers a prepaid label at a discounted rate.

If the laptop is beyond economical repair, the $99 is refunded minus return shipping, and you get a written diagnosis you can use elsewhere.